Conversation Analytics & Reporting
Conversation Analytics & Reporting
Conversation Analytics & Reporting
The metrics you need at your fingertips
The metrics you need at your fingertips
The metrics you need at your fingertips
Keep a pulse on what's happening at the front-lines and detect emergent trends and themes that need immediate attention. Take learnings from your insights to report back to your C-suite and drive business outcomes.
With the power of Generative AI, analyze every single customer interaction and unlock a deeper understanding of customer neeDistill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.
With the power of Generative AI, analyze every single customer interaction and unlock a deeper understanding of customer neeDistill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.
Real-time dashboards & reporting
Real-time dashboards & reporting
Real-time dashboards & reporting
Get real-time visibility into top and trending tags. Analyze customer intent, agent and customer sentiment, resolutions rates, and much more. Use account-level views to keep a pulse on daily, weekly, and monthly trends.
Get real-time visibility into top and trending tags. Analyze customer intent, agent and customer sentiment, resolutions rates, and much more. Use account-level views to keep a pulse on daily, weekly, and monthly trends.
Find the needle in the haystack with powerful filters and search
Find the needle in the haystack with powerful filters and search
Find the needle in the haystack with powerful filters and search
Filter conversations using insights and metadata
Filter conversations using insights and metadata
Filter conversations using insights and metadata
Filter conversations using insights and metadata
Search for exact phrases with Keyword Search
Search for exact phrases with Keyword Search
Search for exact phrases with Keyword Search
Search for exact phrases with Keyword Search
Search for broad concepts with AI Search
Search for broad concepts with AI Search
Search for broad concepts with AI Search
Search for broad concepts with AI Search
Sync back to your data warehouse
Sync back to your data warehouse
Sync back to your data warehouse
Add Conversation Intelligence insights into your internal reports and dashboards by syncing Echo AI with your data warehouse.
Add Conversation Intelligence insights into your internal reports and dashboards by syncing Echo AI with your data warehouse.
Monitor critical trends with alerts
Monitor critical trends with alerts
Monitor critical trends with alerts
Create saved searches that trigger webhook alerts any time a new conversation is detected that meets the filter criteria. Get notified when new tags or insights start to trend.
Create saved searches that trigger webhook alerts any time a new conversation is detected that meets the filter criteria. Get notified when new tags or insights start to trend.
Sync in conversations, sync out actions and insights
Hugo Munday
Director of Customer Service
"With Echo AI, we found a platform that gave us a detailed but panoramic view of our brand, marketing effectiveness, website functionality, and how successfully our team members are embodying our brand in customer conversations."
Hugo Munday
Director of Customer Service
"With Echo AI, we found a platform that gave us a detailed but panoramic view of our brand, marketing effectiveness, website functionality, and how successfully our team members are embodying our brand in customer conversations."
Hugo Munday
Director of Customer Service
"With Echo AI, we found a platform that gave us a detailed but panoramic view of our brand, marketing effectiveness, website functionality, and how successfully our team members are embodying our brand in customer conversations."
Hugo Munday
Director of Customer Service
"With Echo AI, we found a platform that gave us a detailed but panoramic view of our brand, marketing effectiveness, website functionality, and how successfully our team members are embodying our brand in customer conversations."
From the blog
From the blog
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Solutions
© 2024 All Right Reserved by Echo AI
Solutions
© 2024 All Right Reserved by Echo AI
Solutions
© 2024 All Right Reserved by Echo AI
Solutions
© 2024 All Right Reserved by Echo AI