Improve Agent Performance
Faster coaching that drives performance
Easily coach and train your team of agents with the help of AI. Determine where and how you should intervene on agent performance to improve behavior.
Improve Agent Performance
Faster coaching that drives performance
Easily coach and train your team of agents with the help of AI. Determine where and how you should intervene on agent performance to improve behavior.
Improve Agent Performance
Faster coaching that drives performance
Easily coach and train your team of agents with the help of AI. Determine where and how you should intervene on agent performance to improve behavior.
Improve Agent Performance
Faster coaching that drives performance
Easily coach and train your team of agents with the help of AI. Determine where and how you should intervene on agent performance to improve behavior.
Trusted By
Trusted By
Trusted By
Trusted by
Immediately identify coaching opportunities
Immediately identify coaching opportunities
Immediately identify coaching opportunities
With AI grading 100% of interactions, instantly identify top and bottom performers to prioritize coaching based on sentiment, resolution, and QA scores.
With AI grading 100% of interactions, instantly identify top and bottom performers to prioritize coaching based on sentiment, resolution, and QA scores.
With AI grading 100% of interactions, instantly identify top and bottom performers to prioritize coaching based on sentiment, resolution, and QA scores.
Every agent receives intelligent AI coaching
Every agent receives intelligent AI coaching
Every agent receives intelligent AI coaching
Agents get constructive, helpful feedback on every interaction in real-time, so that they can course-correct well before a supervisor has time to review.
Agents get constructive, helpful feedback on every interaction in real-time, so that they can course-correct well before a supervisor has time to review.
Agents get constructive, helpful feedback on every interaction in real-time, so that they can course-correct well before a supervisor has time to review.
Pick and choose where to manually review
Pick and choose where to manually review
Pick and choose where to manually review
Use Echo AI as your first line of defense. Stop random sampling and instead ensure every interaction that needs your review gets it.
Use Echo AI as your first line of defense. Stop random sampling and instead ensure every interaction that needs your review gets it.
Use Echo AI as your first line of defense. Stop random sampling and instead ensure every interaction that needs your review gets it.
Sync in conversations, sync out actions, anywhere
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
From the blog
From the blog
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
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© 2024 All Right Reserved by Echo AI