Conversation Intelligence Software
Conversation Intelligence Software
Conversation Intelligence Software
Unlock new customer understanding
Unlock new customer understanding
Unlock new customer understanding
With the power of generative AI, analyze every single customer interaction and unlock a deeper understanding of your customers and business. Distill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.
With the power of Generative AI, analyze every single customer interaction and unlock a deeper understanding of customer neeDistill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.
With the power of Generative AI, analyze every single customer interaction and unlock a deeper understanding of customer neeDistill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.
Total visibility into every interaction
Total visibility into every interaction
Total visibility into every interaction
Echo AI analyzes every interaction across every channel so you have complete visibility.
A well-structured plan will help ensure smooth execution and minimize delays or bottlenecks.
Echo AI analyzes every interaction across every channel so you have complete visibility.
Within 24 hours of implementing Echo AI, we discovered an opportunity to improve performance and quickly took action.
Ken Shields
Director of CX, NativePath
Generative answers to critical questions
Generative answers to critical questions
Generative answers to critical questions
Tell Echo AI what your most pressing questions are and sit back as AI agents review every single conversation and identify persistent and emergent trends.
A well-structured plan will help ensure smooth execution and minimize delays or bottlenecks.
Tell Echo AI what your most pressing questions are and sit back as AI agents review every single conversation and identify persistent and emergent trends.
What's driving churn?
What's driving churn?
What's driving churn?
What's driving churn?
What's blocking conversion?
What's blocking conversion?
What's blocking conversion?
What's blocking conversion?
How's our new product being received?
How's our new product being received?
How's our new product being received?
How's our new product being received?
Turn raw text into dozens of insights
Turn raw text into dozens of insights
Turn raw text into dozens of insights
Understand customer intent, measure resolution rates, access smart summaries, gauge sentiment in agent-customer conversations, and so much more. Every conversation unlocks a wealth of new insights to track.
Understand customer intent, measure resolution rates, access smart summaries, gauge sentiment in agent-customer conversations, and so much more. Every conversation unlocks a wealth of new insights to track.
Understand customer intent, measure resolution rates, access smart summaries, gauge sentiment in agent-customer conversations, and so much more. Every conversation unlocks a wealth of new insights to track.
Track anything with powerful tags
Track anything with powerful tags
Track anything with powerful tags
From escalations to supply chain issues, you can create powerful tags that track anything with just a simple prompt. No special syntax or pre-training required. Track concepts, not just phrases.
From escalations to supply chain issues, you can create powerful tags that track anything with just a simple prompt. No special syntax or pre-training required. Track concepts, not just phrases.
From escalations to supply chain issues, you can create powerful tags that track anything with just a simple prompt. No special syntax or pre-training required. Track concepts, not just phrases.
Keep your customer data safe
Keep your customer data safe
Keep your customer data safe
Redact 25+ types of personally identifiable information
Redact 25+ types of personally identifiable information
Redact 25+ types of personally identifiable information
Redact 25+ types of personally identifiable information
Control which AI models can access your data
Control which AI models can access your data
Control which AI models can access your data
Control which AI models can access your data
Your data is never used for training beyond your own account
Your data is never used for training beyond your own account
Your data is never used for training beyond your own account
Your data is never used for training beyond your own account
Start quickly with simple prompts, no training needed
Start quickly with simple prompts, no training needed
Start quickly with simple prompts, no training needed
Every part of the Echo AI pipeline, from tags to AutoQA to sentiment, can be quickly configured using natural language prompts. No pre-training or special syntax required.
Every part of the Echo AI pipeline, from tags to AutoQA to sentiment, can be quickly configured using natural language prompts. No pre-training or special syntax required.
Every part of the Echo AI pipeline, from tags to AutoQA to sentiment, can be quickly configured using natural language prompts. No pre-training or special syntax required.
Sync in conversations, sync out actions and insights
John Burke
VP Customer Experience & Technology
"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.
I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "
John Burke
VP Customer Experience & Technology
"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.
I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "
John Burke
VP Customer Experience & Technology
"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.
I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "
John Burke
VP Customer Experience & Technology
"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.
I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "
From the blog
From the blog
Echo AI is transforming Conversation Intelligence. Let's show you why.
Echo AI is transforming Conversation Intelligence. Let's show you why.
Echo AI is transforming Conversation Intelligence. Let's show you why.
Echo AI is transforming Conversation Intelligence. Let's show you why.
Frequently asked questions about conversation intelligence
Frequently asked questions about conversation intelligence
What is conversation intelligence?
What are the benefits of using conversation intelligence software?
What are some use cases for a conversation intelligence platform?
How can call intelligence help you optimize sales and support processes?
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© 2024 All Right Reserved by Echo AI