Integrate Echo AI with Zendesk
What is Zendesk?
It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat and more), while keeping all the interactions and relevant context in one place for your agents. It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers.
What is Echo AI?
Your customer conversations are the most valuable data you have. Echo AI is the first generative AI-native Conversation Intelligence platform that turns every word your customers say into the insights and actions that drive growth. Echo AI integrates with external platforms to import customer interactions – calls, tickets, chats, surveys, and more – and export insights, actions, and alerts.
